Refund/Exchange Policy

In order to qualify for a cash return or exchange on unblessed prayer items, and please call/email for return authorization within 30 days.

 (For returned custom-made items, you’ll receive store credit for your purchase, less $30 custom work fee, if you return within 30 days.)

Please call customer service at 605-941-9955, or email sales@thefatimaproject.org in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

Return merchandise with RMA number to:

The Fatima Project
(print RMA number Here)
38560 127th Street
Aberdeen, SD 57401

 

Order Cancellation Policy

For items on the website:

Please submit any cancellation via email to sales@thefatimaproject.org, or call on our business phone at 605-941-9955.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out afterward, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping, upon return of the package. 

For Custom Work

We will follow the above practices, but be advised that special order items may be subject to a restocking fee.

Warranty Information 

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped First Class USPS unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Lifetime Warranty
Lifetime warranty on workmanship is given to all rosaries, chaplets and medals. This warranty is for repair of original item or the replacement of like items only. Lifetime warranty does not cover items out of production if The Fatima Project no longer stocks them. Please contact us about substituting a similar part.  (Lifetime is defined as the lifetime of the product on the market.)

Out of Stock Information

  • The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks. 
  • Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number. 
  • Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.
  • Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks. These items may be subject to a restocking fee.